Channels & viewing

[Rose1994]

Please help! We have a Roku smart TV. The picture looks normal when selecting an app, it also looks normal while surfing whichever app that your in (we’ve tried YouTube, Hulu, peacock, and the live tv). Once the show starts the picture loses all brightness and it’s only shadow/ red, blue, and black. But you can see the figures moving they just aren’t the right color. 
sound is fine, no issues powering on or off.

[RokuCarly]

Welcome to the Roku Community, @Rose1994!

Thanks for bringing this to our attention. Rest assured that we'll review this content issue you've reported and help you find the best resolution possible.

Before we further proceed, we would appreciate further details about this such as follows:

• When did you start experiencing this from happening? 
• Did your device recently receive any software updates prior to this happening? Could you also provide us with your current running software version? It's under Settings > System > About.

In the meantime, you may check this support article to help you adjust the picture on your Roku TV system and see if this makes any difference: 

• How to use Expert Picture Settings to adjust your Roku TV system
• How to improve image quality using picture modes on your Roku TV system

Keep us posted!

Best regards,
Carly

[cac3]

Same situation just started happening on my TCL Roku TV. Did you ever get it fixed on your TV? If so, how?

[Rose1994 · Accepted solution]

Funny thing is I had the TV unplugged since I posted in this forum. Last night we plugged it back in and it worked just fine. 
other than unplugging it for a while, I don’t have any other advice.