Help

Channels & viewing

Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Rose1994
Newbie
yesterday

HELP Screen changes colors

Please help! We have a Roku smart TV. The picture looks normal when selecting an app, it also looks normal while surfing whichever app that your in (we’ve tried YouTube, Hulu, peacock, and the live tv). Once the show starts the picture loses all brightness and it’s only shadow/ red, blue, and black. But you can see the figures moving they just aren’t the right color. 
sound is fine, no issues powering on or off.

0 Kudos
Reply
1 REPLY 1
RokuCarly
Community Moderator
Community Moderator
2 hours ago

Re: HELP Screen changes colors

Welcome to the Roku Community, @Rose1994!

Thanks for bringing this to our attention. Rest assured that we'll review this content issue you've reported and help you find the best resolution possible.

Before we further proceed, we would appreciate further details about this such as follows:

  • When did you start experiencing this from happening? 
  • Did your device recently receive any software updates prior to this happening? Could you also provide us with your current running software version? It's under Settings > System > About.

In the meantime, you may check this support article to help you adjust the picture on your Roku TV system and see if this makes any difference: 

Keep us posted!

Best regards,
Carly

Carly Y.
Roku Community Moderator
0 Kudos
Reply
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.