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DineIn
Reel Rookie

Peacock TV app does not show on my home screen

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I am trying to watch Wicked on my Peacock Subscription:

https://www.roku.com/whats-on/movies/wicked?id=4095976350de504abb6ae3002febf5d4

Peacock TV is shown as installed:

https://channelstore.roku.com/browse/movies-and-tv

https://channelstore.roku.com/details/1a42cf344515316709856fb8ceaa4204:08721eb4dc1fb9818ad70bd35f143...

Yet the Peacock TV app does not show on my home screen to uninstall and reinstall, much less run, I cannot find Peacock TV in the app search, and Wicked does not offer Peacock TV as an option for viewing (only rentals).

Thank-you for your help

 

 

 

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RokuMaryEF
Community Moderator
Community Moderator

Re: Peacock TV app does not show on my home screen

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Hey there! @DineIn 

Thanks for the info! After reviewing your device, the Roku Express 3700x isn't supported by Peacock TV. You can check the full list of supported devices here.

For more details on availability, you can reach Peacock TV support here.

Thanks for your understanding and ongoing support in our community.

Cheers,
Roku Community Team

Mary E.
Roku Community Moderator

View solution in original post

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4 REPLIES 4
RokuJharra-Q
Community Moderator
Community Moderator

Re: Peacock TV app does not show on my home screen

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@DineIn 

Thanks for letting us know that the Peacock does not show up on the Roku home screen. Can you provide more details?

  • Have you tried manually updating your Roku device?
  • You can also add the app using the Roku mobile app.
If the issue persists, please provide the following information to assist further:

  • Your device info: Serial number/Device ID and OS version 
    By going to Settings System About.
  • Tracker ID (Press the Home button 5 times, followed by the Back button 5 times)

Looking forward to your response.

Roku Community Team

Jharra Q.
Roku Community Moderator
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DineIn
Reel Rookie

Re: Peacock TV app does not show on my home screen

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  • What app are you trying to add?

Peacock TV

  • Your device info: Serial number/Device ID and OS version

Serial number

YU00YT064528

Device ID

7G273Y064528

OS version

14.1.4 Build 7709

 

  • Have you tried manually updating your Roku device?

I performed one this afternoon.....It said that it was up to date.....I just performed another update....It said "App Update....upgrading the fun..." but Peacock still does not show on the home screen.

 

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makaiguy
Community Streaming Expert

Re: Peacock TV app does not show on my home screen

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@DineIn-

We've started seeing reports of individual installed channel apps not being shown in the home page channel grid.  These channels can be found and accessed via a channel search but this method is not very convenient.  
 
This has been reported with a number of different installed channel apps, so it may be a random glitch not tied to any particular channel app.  
 
A method has been reported as means of removing the channel app in the hope that a re-install will now be visible in the home page channel grid.  Note that this method removes the channel app itself from your Roku account, but does NOT cancel any paid subscription you may have for this channel.
 
--------------------------------------------------------------------------
VIA ROKU REMOTE APP ON ANDROID AND IOS DEVICES
--------------------------------------------------------------------------
When in the Roku remote app on your mobile device:  
 
• If necessary, click "Devices" at the bottom of the screen, and connect to one of your Roku devices.
 
• Again at the bottom of the first screen click on the "Search" magnifying glass and search for your channel.
 
• Click AND HOLD the channel you wish to remove (a quick click will bring up the remote controls instead).  
 
• Click on "Remove" and confirm.  
 

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4850 | Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
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RokuMaryEF
Community Moderator
Community Moderator

Re: Peacock TV app does not show on my home screen

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Hey there! @DineIn 

Thanks for the info! After reviewing your device, the Roku Express 3700x isn't supported by Peacock TV. You can check the full list of supported devices here.

For more details on availability, you can reach Peacock TV support here.

Thanks for your understanding and ongoing support in our community.

Cheers,
Roku Community Team

Mary E.
Roku Community Moderator
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