Channels & viewing

[dragon_reborn]

I am watching the Epix show War of the Worlds through the "Epix on The Roku Channel" app and discovered that Season 2 Episode 2 is missing.  All other episodes of the three seasons of this show are listed except for Season 2 Episode 2.  If you go to the Epix website and check, Season 2 Episode 2 is available to stream; however, since my login credentials are for the Roku app and not Epix directly, I am unable to watch the episode. As there does not appear to be a way to reach out to Roku support directly to report this issue, I am hoping a Roku representative will see this and look into the issue.

[makaiguy]

Flagging this to bring it to the attention of Roku employees @RokuDanny-R, @RokuKariza-D, & @RokuMary-F

[AJ_42]

War of the worlds season 2 episode 2 is MISSING on "Epix on the Roku Channel"   I’ve read the other posts and realize I should have spent my money on EPIX NOW and not the easy to click and add Black Friday deal that only gets we the POORLY MANAGED "Epix on the Roku Channel" content.

Can someone in charge of "Epix on the Roku Channel" please fix this.

[danieljhurst]

Yes, I have the same issue... hopefully Roku can fix this (unlike the missing audio for Episode 1 of Season 6 the Good Fight which still isn't fixed)...

[RokuDanny-R]

@dragon_reborn

Thanks for the post.

I have passed along your concerns to the appropriate Roku team to investigate further.

Thanks,
Danny

[Sallys72]

I am having the same problem. I can’t figure out how to access EPIX any other way and this episode isn’t there.

[Lapagda]

I am having the same issue with season 2 episode 2 of War of the Worlds on Epix through Roku. Very disappointed

[ErinS]

@RokuDanny-R

I am having the same problem and really want to continue watching the series. The episode 3 recap from episode 2 showed a lot goes down in the missing episode. Please resolve quickly. Thank you.

[AJ_42]

It’s been a week since this was first reported, and 5 days since it was acknowledged by a Roku employee. Any update?

[dragon_reborn]

I wanted to provide an update for those who may be interested. I have heard nothing from Roku itself since I started this topic other than @RokuDanny-R (forum moderator) indicating he notified the appropriate Roku team to investigate. Last Wednesday I did manage to figure out how to contact someone in Roku support who eventually let me know that they had sent the issue over to Roku's back-end development team. While I hope this issue is resolved soon, the hurdles Roku makes you go through to report an issue makes me doubt that will be the case.