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donala
Channel Surfer
‎12-08-2022 08:53 PM

UNABLE TO DISASSOCIATE A COX COMMUNICATIONS RELATIONSHIP ON NBC CHANNEL

I accidentally associated my TV and Roku device with COX Communications when responding to NBC with a CODE provided to me on my TV/ Roku device after requesting to view an NBC rerun at NBC.com/Roku. I am now unable to disassociate my TV with COX and get an error message which is so small I am unable to read entirely except for some "cloud error". Please advise. Thanks!

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makaiguy
Community Streaming Expert
‎12-09-2022 07:33 AM

Re: UNABLE TO DISASSOCIATE A COX COMMUNICATIONS RELATIONSHIP ON NBC CHANNEL

Cloudpath deals with logging you into your subscription to a channel that uses the Cloudpath service for its subscription management, such as the NBC/Universal family of channels.

Cloudpath errors are generally fixed by going into the channel on your Roku and finding the way to log/sign out. After signing out log/sign back in again to re-authenticate using your correct tv provider credentials.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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