Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
UNABLE TO DISASSOCIATE A COX COMMUNICATIONS RELATIONSHIP ON NBC CHANNEL
I accidentally associated my TV and Roku device with COX Communications when responding to NBC with a CODE provided to me on my TV/ Roku device after requesting to view an NBC rerun at NBC.com/Roku. I am now unable to disassociate my TV with COX and get an error message which is so small I am unable to read entirely except for some "cloud error". Please advise. Thanks!
Re: UNABLE TO DISASSOCIATE A COX COMMUNICATIONS RELATIONSHIP ON NBC CHANNEL
Cloudpath deals with logging you into your subscription to a channel that uses the Cloudpath service for its subscription management, such as the NBC/Universal family of channels.
Cloudpath errors are generally fixed by going into the channel on your Roku and finding the way to log/sign out. After signing out log/sign back in again to re-authenticate using your correct tv provider credentials.
Roku Community Streaming Expert I am not a Roku employee, only a user like you. Please, no support questions via private message -- post them publicly to the Community where others may benefit as well. If this post solves your problem please help others find this answer by clicking "Accept as Solution.".
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