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Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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donala
Level 8

UNABLE TO DISASSOCIATE A COX COMMUNICATIONS RELATIONSHIP ON NBC CHANNEL

I accidentally associated my TV and Roku device with COX Communications when responding to NBC with a CODE provided to me on my TV/ Roku device after requesting to view an NBC rerun at NBC.com/Roku. I am now unable to disassociate my TV with COX and get an error message which is so small I am unable to read entirely except for some "cloud error". Please advise. Thanks!

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1 REPLY 1
makaiguy
Community Streaming Expert

Re: UNABLE TO DISASSOCIATE A COX COMMUNICATIONS RELATIONSHIP ON NBC CHANNEL

Cloudpath deals with logging you into your subscription to a channel that uses the Cloudpath service for its subscription management, such as the NBC/Universal family of channels.

Cloudpath errors are generally fixed by going into the channel on your Roku and finding the way to log/sign out. After signing out log/sign back in again to re-authenticate using your correct tv provider credentials.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
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Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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