Channels & viewing

Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Can't load netflix of Roku Tv

Two days ago my netflix app on both Roku Tv's just stopped working. I get a bandwidth error message. But I'm pulling 300+ Mps. I've reset the home network and cleared all the cache and settings. Even deleted and reloaded the Netflix app. Everything else works, just netflix. But Netflix works fine on my computers, so it's got to be something on the Roku side. Any ideas how to fix this?

0 Kudos
Community Streaming Expert

Re: Can't load netflix of Roku Tv

After removing a channel, best practice is to restart your Roku to clear its memory cache before reinstalling the channel. Without the restart you may not get a clean reinstall.

Depending on your Roku model and Roku version number you'll find the System restart option under either Settings > System > Power or under Settings > System.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
0 Kudos