Channels & viewing

[RokuTakashi]

Thanks for providing the information, @mjlichter @Looger 

We'll forward the details we have gathered to the appropriate Roku team for investigation. They'll review the issue and work on it.

Additionally, we'll provide updates once further developments regarding this case have been conducted.

We hope for your patience and understanding as we work on this.

Best wishes,
Kash

[BeetleB]

I have been having the same issue on my Roku TV. I rarely use the Roku apps so it is not an issue, but I can verify that the issue is really on all 4 of my Roku TVs. I am very interested in the resolution 

[RokuJharra-Q]

Welcome to the Roku Community, @BeetleB!

We understand that you're having trouble streaming the Daily Wire channel. We're here to help!

In order to assist you better, please provide the following information so that we can promptly check for possible solutions.

• Could you please let us know if there is any error message displayed? If so, kindly provide the error message.
• Did you subscribe to this channel directly through your Roku account?
• Did removing and then adding back the channel help?
• Can you please provide the troubleshooting steps you have taken so far?

We look forward to hearing back from you soon and are ready to provide further assistance.

Thanks,
Jharra

[Looger]

I appreciate your attempt to help, but I don't get an error message.

The app simply won't open.

Bob

[Jeannette07]

Hi I am having the exact same issues when I am logged into daily wire plus and try opening the app it looks like it wants to load but then goes back to Roku home screen. I have also checked for updates and uninstalled and reinstalled. 

Roku device model: onn.model 100012588

Serial #: X00000FASSKH

Device Id: S06SC09ASSKH

Software os/version: 12.5.5 build 4174-CM

Channel: Daily wire+ version 2.2 build 4

Tracker ID : KH-142-694

[RokuCarly]

We're grateful to have you here in the Roku Community, @Jeannette07!

We appreciate you letting us know about the playback issues you are currently experiencing with the Daily Wire channel. We'd be happy to coordinate this with the appropriate Roku team to include your device in the investigation process.

Rest assured that we have already forwarded your device's information to the team, and once we've been notified of updates from them, we will make sure to let you know. 

In the meantime, your patience and understanding are highly appreciated. as we work on this.

Best regards,
Carly

[pmccoin]

Having the exact same issue!

[RokuJanadeeK]

Hello @pmccoin,

Thank you for keeping us in the loop. We understand that you're having issues with the Daily Wire app. We'd like to investigate and try to help. Could you give the following steps a try?

• Remove the channel >> Restart the device >> Add channel.
• Update the channel by highlighting the app and pressing the star button on your remote.
• Restart the router.

If the issue is persistent, kindly give us the following details:

1. Roku device or TV model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
2. Tracker ID when this issue occurs (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID).
3. Daily Wire app version.

Once a few more pieces of information have been gathered, we will be able to pass them along to the appropriate support team to investigate further. We look forward to hearing back from you.

Sincerely,
Janadee

[Looger · Accepted solution]

Up to this point, the app was always fully up to date.

Just manually updated the app AGAIN.

There was an update which occurred  without issue, and the channel now appears to work correctly.

To everyone, update the app and it will hopefully work.

Bob

[RokuJechealR]

Hi @Looger,

Thank you for letting us know about this!

We appreciate your patience and effort in this matter, and we're happy to hear that the issue has already been resolved.

If you have any other questions or concerns, please let us know.

All the best,
Chel