Channels & viewing

[digideth]

Always get an error and says to try again later. It's been like this for 2 weeks

[RokuERey]

Hi @digideth,

Thanks for the post,

We'd like to take a closer look into this. Could you share with us the error message you're getting when accessing this? Does this issue only happen to this specific show, or does it affect as well to the rest of the content?

Please keep us posted.

Thanks,

Rey

[digideth]

@RokuERey 

I attached a screenshot of of my screen

This happens repeatedly when I try to watch the rich eisen show live and when it's replayed.

I haven't tried to watch other live shows.

Anything that I try that is ondemand works great. I will do more testing. 

[RokuTakashi]

Thanks for keeping us posted, @digideth

We recommend checking other live shows on the Roku mobile app. Also, try to use a mobile hotspot for the meantime to see if it's able to play the Rich Eisen Show.

Please let us know what you find out.

All the best,
Kash

[digideth]

@RokuTakashi 

it only happens watching the rich eisen show

[digideth]

@RokuTakashi 

its happened on my home network, work network and my phone providers network.

[RokuMary-F]

Hello! @digideth,

Thanks for following up.

We appreciate you for your patience as we work to resolve the issue you are having with the Rich Eisen Show on the Roku mobile app. We would be more than pleased to investigate this further, but more specific information will be required. Kindly provide the requested details below:

• What specific make/model is your phone? 
• What version of Android or iOS is your mobile device running?
• What version of the Roku Mobile app do you have installed? 

Once we have more information, we will be able to pass it along to the appropriate Roku team to investigate further.


Best regards,
Mary

[digideth]

@RokuMary-F 

Google pixel 6 pro

Android 14

Roku app ver 9.9.0.2595034

Need anything else?

[RokuCarly]

Thanks, @digideth.

In addition to what @RokuMary-F requested, could you also provide us with your device's information?

• Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)

After this has been provided, we'll forward this to the appropriate Roku team for further review.

Best regards,
Carly

[digideth]

@RokuCarly 

The issue is with your mobile app which is why I gave you all that information in my previous reply. 

There is no reason to give you my devices information.