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digideth
Channel Surfer

Can't watch rich eisen show on mobile roku app

Always get an error and says to try again later. It's been like this for 2 weeks

 

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10 REPLIES 10
RokuERey
Retired Moderator

Re: Can't watch rich eisen show on mobile roku app

Hi @digideth,

Thanks for the post,

We'd like to take a closer look into this. Could you share with us the error message you're getting when accessing this? Does this issue only happen to this specific show, or does it affect as well to the rest of the content?

Please keep us posted.

Thanks,

Rey

ERey.
Roku Community Moderator
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digideth
Channel Surfer

Re: Can't watch rich eisen show on mobile roku app

@RokuERey 

I attached a screenshot of of my screen

1000000669.png

This happens repeatedly when I try to watch the rich eisen show live and when it's replayed.

 

I haven't tried to watch other live shows.

Anything that I try that is ondemand works great. I will do more testing. 

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RokuTakashi
Community Moderator
Community Moderator

Re: Can't watch rich eisen show on mobile roku app

Thanks for keeping us posted, @digideth

We recommend checking other live shows on the Roku mobile app. Also, try to use a mobile hotspot for the meantime to see if it's able to play the Rich Eisen Show.

Please let us know what you find out.

All the best,
Kash

Takashi O.
Roku Community Moderator
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digideth
Channel Surfer

Re: Can't watch rich eisen show on mobile roku app

@RokuTakashi 

it only happens watching the rich eisen show

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digideth
Channel Surfer

Re: Can't watch rich eisen show on mobile roku app

@RokuTakashi 

its happened on my home network, work network and my phone providers network.

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RokuMary-F
Community Moderator
Community Moderator

Re: Can't watch rich eisen show on mobile roku app

Hello! @digideth,

Thanks for following up.

We appreciate you for your patience as we work to resolve the issue you are having with the Rich Eisen Show on the Roku mobile app. We would be more than pleased to investigate this further, but more specific information will be required. Kindly provide the requested details below:

  • What specific make/model is your phone? 
  • What version of Android or iOS is your mobile device running?
  • What version of the Roku Mobile app do you have installed? 

Once we have more information, we will be able to pass it along to the appropriate Roku team to investigate further.


Best regards,
Mary

Mary F.
Roku Community Moderator
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digideth
Channel Surfer

Re: Can't watch rich eisen show on mobile roku app

@RokuMary-F 

Google pixel 6 pro

Android 14
Roku app ver 9.9.0.2595034
 
Need anything else?
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RokuCarly
Community Moderator
Community Moderator

Re: Can't watch rich eisen show on mobile roku app

Thanks, @digideth.

In addition to what @RokuMary-F requested, could you also provide us with your device's information?

  • Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)

After this has been provided, we'll forward this to the appropriate Roku team for further review.

Best regards,
Carly

Carly Y.
Roku Community Moderator
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digideth
Channel Surfer

Re: Can't watch rich eisen show on mobile roku app

@RokuCarly 

The issue is with your mobile app which is why I gave you all that information in my previous reply. 

There is no reason to give you my devices information. 

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