Channels & viewing

[H_5652]

I don’t know if you’ll see this; but I am experiencing the same issue. Carly was not understanding the issue…I’ll go ahead and factory reset. I’ve been searching for days to find a solution and I’m getting very frustrated. I’m a sad lonely human with very few pleasures in life and watching something at the end of the day to take my mind off things keeps me sane. If Roku won’t work I’ll have to switch to something else.

[kvgrow]

I hope this reaches you before you do a reset. I think a reset would be a royal pain.

 Posted a fix a couple of months ago that worked for me, but I don’t see it online now. I have a Roku device and not a Roku TV, so I don’t know if this will work for a TV. Probably worth a try before a reset.

I called Roku, chatted with them and even asked online and found no help. In fact they seemed a bit brain dead and just repeated the same script which doesn’t work.

Download the Roku app for your phone and sign in. You’ll be able to see the app you added there and then you can remove it. That will allow you to add it again on your device. After doing that it finally showed up.

Good luck!

[Hobiecatter · Accepted solution]

ProblemFixer… I love you!  And thank you!

I read through this whole thing and there’s only two solutions. The first one no longer works because as RECENT posters in this thread stated it’s not an option in the settings to change the order of the Apps. I’m assuming that Roku removed this in the settings in the last couple of months since this post started 7 months ago and now I don’t see this option in my settings and recent posts say it’s not there.  I guess that Carly is such a bot that it didn’t pick up on this or bother to research it at all?  Roku please invest in better AI for your troubleshooting.  It’s now 2025!

HOWEVER!   The second option that does work is the one that ProblemFixer (Useername checks out) posted.  Follow it to a “T” and it fixed my issue.   My YouTube app is back on my Home Screen.  It’s simply using a different device to remove the app on the Roku remotely.  Then for some reason when I installed it the same way again, it worked this time just like ProblemFixer said. 

Thank you so Much!