Channels & viewing

[mgillw]

Two episodes from Babylon 5 Season 1 are missing: "Midnight on the Firing Line" & "Signs and Portents". Would someone please check on this. Thank you.

[RokuJanadeeK]

Hi @mgillw,

Welcome, and thanks for reaching out here in the community!

We understand your concern regarding missing episodes of Babylon 5. Just to clarify, may we know what channel or app you were trying to stream the said show on?

Also, please be advised that channels, themes, or screensavers can be removed at any time for a variety of reasons. At times, our content providers may choose to remove their channel from our platform at their own request. In other cases, a channel may be removed by us if it violates our terms and conditions. We take reports of piracy or any other unlawful activity very seriously. Furthermore, certain shows or channel availability may vary from different locations.

For more information, please see our support page here.

All the best,
Janadee

[JustSayin]

So you know, Roku might not be just dodging responsibility on this one, depending on where you were watching this.

If it was the Roku Channel, then yeah, someone either got sloppy about uploading/moving files, OR for some reason they may not have the rights to specific episodes (much less likely, but possible).

If you were watching on another channel (like Tubi, for example), then you'd have to reach out to them directly.  If it's Tubi, you can reach them here: https://tubitv.com/static/support

Be sure to reply to the Moderator if you were watching on the Roku Channel. They should check anyway (as it is currently available on the Roku Channel) since you provided exactly which episodes and which season were the problem, but they probably won't unless you make it clear that it was the Roku Channel.

In the meantime, you can check to see if your missing episodes are on the other channel. It's currently free on both Roku and Tubi, I did a quick search.

Good luck! 🙂

[Jacksa]

Season 1 episode 1 missing on roku tv

[RokuCarly]

Hi @Jacksa,

A warm welcome here at the Roku Community!

Thanks for bringing this to our attention. We'd be more than willing to further investigate and correct the missing episodes of Babylon on your Roku TV.

May we know on what app or channel you were trying to stream the series Babylon when you discovered that Season 1, Episode 1 was missing? Rest assured that we will look deeper into this concern of yours, as your satisfaction is essential to us.

We'll be looking forward to your response, as we are committed to finding a solution to your concerns the best way we can.

Regards,
Carly

[menowantusrname]

Roku team, please check carefully, things are very messed up.  The descriptions of the episodes do not match the actual content of the episodes.  It is sufficiently messed up that it is almost impossible to figure out what the problem is--the descriptions, the episodes, both?  I just finished season one and I am not even sure I saw all of season one.

[menowantusrname]

BTW, I am watching on a Roku model 4670x, on the Roku Channel.

[menowantusrname]

In looking further online, I can confirm that although I have supposedly watched all of season one, and have completed watching episode 22 of season 1, I do not believe that I have in fact seen the actual episode 22 of season 1.

From the Babylon Project, the synopsis of episode 22 is:

Chrysalis is an episode from the first season of Babylon 5, which is collectively entitled Signs and Portents.

While Delenn prepares to enter a chrysalis, Earth Alliance President Luis Santiago is assassinated through the destruction of Earthforce One. Mr. Garibaldi is critically injured in the investigation.

The Centauri and Narns quarrel about a Narn outpost adjacent to Centauri space when Londo gets an offer to take care of the problem.

Although I have watched all the episodes that Roku has made available in season 1, I do not remember seeing that episode.

It feels like rather than watching Babylon 5, I am watching some randomly ordered, randomly selected, series of episodes.  How could this happen?

[Jacksa]

Agreed episodes mislabeled.

[RokuERey]

Hi Community users,

We really do appreciate you letting us know about this content issue on the Roku Channel.

This information has already been shared with the relevant Roku team in order to undergo further review.

We really hope that this can be handled quickly so that we can get you back on stream as soon as possible.

Many thanks.

Rey