Channels & viewing

Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
lulubelly
Reel Rookie

The Roku Channel: a show is missing at least one episode and has incorrect descriptions

How is something like this reported to the Roku Channel and fixed?

The show "Double Trouble", a k-pop idol variety show, is included on the Roku Channel but the programme information and episodes are not all correct. 

As far as I can tell, the episodes (the show has 10 episodes, episode running time of over an hour) have been added incorrectly (some are chopped up) and at least the final episode is not there at all. 

(I posted this question earlier in the week but I can't find it now)

Thanks!

Lucy

0 Kudos
1 REPLY 1
RokuTakashi
Community Moderator
Community Moderator

Re: The Roku Channel: a show is missing at least one episode and has incorrect descriptions

Hi, @lulubelly 

Thanks for posting, and welcome to the Roku Community.

You've come to the right place! We appreciate you letting us know about the missing episodes of "Double Trouble" on The Roku Channel. Our team will investigate this issue further and provide you with an update regarding its status. Further actions will be taken by the team to address the issue.

We'll keep you posted and hope for your patience as we work on this in the meantime.

Best wishes,
Kash

Takashi O.
Roku Community Moderator
0 Kudos
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.