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ibounceparty
Reel Rookie

Roku indoor camera not recording events after trial

I have the same issue.  After some research it appears that the Roku cameras will only send sporadic notifications once your 2 week trial is over.  It may work a few days then stop working for a few weeks.  I have not been able to find anyone who has been able to fix this.  Really sucks because the main reason I bought my cameras was to know if someone entered my building while I was not there. 

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10 REPLIES 10
ibounceparty
Reel Rookie

Re: Roku indoor camera not recording events after trial

I am just wondering if you was able to find a solution to this?  If so please update us.  Thanks!

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RokuERey
Community Moderator
Community Moderator

Re: Roku indoor camera not recording events after trial

Hi @ibounceparty,
Thanks for reaching out to us here in the Roku community, and welcome!

We notice you're having the same problem with your Smart Home device and are unable to get event alerts, and we'd like to assist.

In certain circumstances, reinstalling the app might assist. Then, resetting it and ensuring that notifications are enabled in both the main menu of the Roku Smart Home app and the camera settings.

Please keep us posted on what you find out.

Thanks,
Rey

ERey.
Roku Community Moderator
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Jhartal
Newbie

Re: Roku indoor camera not recording events after trial

Same for me, what a waste of money.  Just needed alerts for motion and get nothing since free trial over😡

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RokuJohnB
Community Moderator
Community Moderator

Re: Roku indoor camera not recording events after trial

Hi @Jhartal,

From the Roku Community, welcome and thanks for bringing this concern directly to us!

We will be more than happy to assist you further with this issue that you're having with the Roku indoor camera SE. Please check if the notification on your Roku smart home app is on, as well as if the push notification is enabled, and ensure that the Roku smart home app is allowed to send notifications on your device.

If the problem still persists, please keep us posted.

Regards,
John

John
Roku Community Moderator
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belair865
Newbie

Re: Roku indoor camera not recording events after trial

Same thing here. No notifications at all after trail period 

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RokuCarly
Community Moderator
Community Moderator

Re: Roku indoor camera not recording events after trial

We appreciate your first post here in the Roku Community, @belair865 

Thanks for letting us know about the issues you've been experiencing with the notification on your Roku Smart Home app. No worries! We'd be happy to help you with this.

On the Roku Smart Home app, navigate to Home > Camera> Event recordings > Check if the Motion and Sound events are turned on > Back to Settings and Restart Camera.

Let us know how it goes so we can continue assisting you from there.

Best regards,
Carly 

Carly Y.
Roku Community Moderator
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QuezG
Newbie

Re: Roku indoor camera not recording events after trial

what to do if all notifications on & its still not alerting or recording events

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msagnew2004
Reel Rookie

Re: Roku indoor camera not recording events after trial

If you are here in June 2024, this is still an issue. I got my camera last year and the 1 week free trial was great. Once that trial ended, I never got a notification again, and my camera does not record anything. My landlord is selling my apartment building, so the realtor has been in the apartment several times. I work a full time job, and I also have severe anxiety, so I was hoping to get this **bleep** camera working, but no. I chatted with support twice, doing the same troubleshooting twice. I have the app on both my (brand new at the time) iPhone 15 and my iPad. Both were getting notifications. Both stopped at the same time. The rep insisted it was my issue, on both of my devices. The 2nd time I chatted, I told him there are a lot of online threads talking about how the notifications stop after the free trial ends, and he claimed he has never heard of this. He even asked if I wanted to pay for a subscription since it worked when I had a subscription. I asked him if he realizes that advertising that you do not need a paid subscription, only to find out you do indeed need a subscription, is false advertising and he didn't respond. I will chalk it up as false advertising, as I have yet to find a thread with a solution/fix. 

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Re: Roku indoor camera not recording events after trial

I have a subscription and mine have been doing it to me for the past month n half. I have to go uninstall the app and reinstall it every single time and I get everything back but only lasts for maybe two days then repeat the process. Super annoying especially when I'm paying for said service. I'm bout ready to cancel it all, sell the god forsaken things and take my business elsewhere. This is absolutely ridiculous. I bought the two pack of cameras and one didn't work. Constantly will say connection timed out when you try to pair it. Very disappointed on this whole thing. 

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