Cameras & doorbells

[DSSUSER]

Same problem as everyone else with Samsung Galaxy 10.

[AutumnEmbers]

Thank you for posting the model of your phone as it gave me another reference to check. You have a Samsung Galaxy 10 I have a Samsung a 4. So that means the phones do not cause this issue.

[RokuDanny-R]

Greetings @DSSUSER 

Welcome to the Roku Community and thanks for posting regarding the issue you are experiencing with low volume on your Roku Smart Home Indoor Camera.

Please be aware that I have passed along your information to our Support team. They will follow up and assist you.

Thanks,
Danny

[Av8er]

I honestly do not understand why they continue to sell these units.

pull them back, fix the issues, then sell them. They are only harming themselves. Almost to the point of no longer trusting them or their products…..

my two cents

[RokuDanny-R]

Hi Community users,

Thanks for the posts regarding the issue you are experiencing with low volume when using your Roku Smart Home Indoor Camera. 

Can you please provide us with your mobile device brand, model, and OS.

Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.

Thanks,
Danny

[jgr]

Roku Indoor Camera 360°SE, wired

Model CP1000R

Firmware 3.1.1.2864

Plug in version 2.30.1.6

I am monitoring via my Samsung Galaxy S9 (SM-G960U) running Android version 10.  

I don't have any sound issues with Video Doorbell & Chime SE or Outdoor Camera SE.  I only have these sound issues with the Indoor Camera 360°SE, wired.

I purchased and activated in November / December 2022.

[InaudibleThwomp]

I am currently using a galaxy S20 ultra

Using android 13

support is STILL IGNORING ME!!!!!!!!!!!

[AutumnEmbers]

Samsung A20

Windows OS,.

[RokuDanny-R]

Hello @jgr 

Thanks for posting in the Roku Community regarding the experiencing with your Roku Smart Home device.

Please be aware that I have passed along your concerns and information to the appropriate Roku team to investigate further. Once more information is available, I'll be sure to update this Community thread.

Your patience and understanding in the meantime is much appreciated.

Thanks,
Danny

[GMAC1]

Same issue as everyone is reporting here. Why all the secrecy around this issue... I came to this forum for answers...