Cameras & doorbells

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Kannykilla
Reel Rookie

Outside camera won’t power can’t connect ?

Showing error code -1 won’t turn on or off

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1 REPLY 1
RokuReynan-L
Community Moderator
Community Moderator

Re: Outside camera won’t power can’t connect ?

Hi, @Kannykilla.

Welcome to the Roku Community!

We appreciate you reaching out to us about having an issue with your camera showing an error code. We're here to provide some steps you can try.

  1. Verify the internet the camera is connected to is working correctly.
  2. Restart the Camera from the mobile app settings.
    1. From livestream > Gear Icon > "Restart camera
  3. Restart the mobile app - Force close and reopen
  4. Power cycle the camera
    1. Unplug the USB cable from the back of the camera. 
    2. Wait 30-60 seconds and plug back in
    3. Try again. 

Furthermore, you may visit this support article on how to fix smart home device issues after firmware update

If there's anything else we can do to assist you, please let us know. We're always willing to help.

Thanks,
Reynan

Reynan L.
Roku Community Moderator
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