Cameras & doorbells

[AutumnEmbers]

Hello, this post is old but is current. I'm surprised that people are writing they have not heard back from them. I hear back every single time I post anything on this site.

I posted up above how to go through a complete reset that was offered by the company to correct the problems.

[Shawnjdavis75]

Unfortunately this does not fix the low volume situation.

[Jmich87]

I'm having the same problem. I've tried everything to fix it. Restarting, reinstalling, resetting.. nothing is working 

[Shawnjdavis75]

Everyone has done all of those things its something they have to fix not us

[Shawnjdavis75]

It's something an update could fix I'm sure but they don't seem to trying that route.

[Jxc]

What is the solution to the low volume problem ? Please post the solution here and stop giving us the run around.

[Jmich87]

It seems like a common problem for many people. And the only response is "I've passed your problem onto someone else" 

I've been waiting, no response or solution. I can't take the camera back bc I don't have my receipt. Good luck getting any help! 

[RokuDanny-R · Accepted solution]

Greetings @Shawnjdavis75 @Jxc @Jmich87 

Welcome to the Roku Community and thanks for posting regarding the issue you are experiencing with your Roku Smart Home camera. I'm sorry to hear about the experience—that's not what we aim for.

Please be aware that I have passed along your concerns and information to our Support team to assist you further. They will follow up with you.

Due to the age of this thread, we will be closing this thread out. If you are experiencing an issue related to this thread, we would recommend searching the Roku Community for another thread related to the topic you are experiencing. If none exist, we invite you to create a new thread depicting what you are experiencing.

Thanks,
Danny