Cameras & doorbells

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daltonrad
Newbie

Doorbell are not working at all

Now the 2 doorbells are not working at all.

 

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1 REPLY 1
RokuRiamie-D
Community Moderator
Community Moderator

Re: How do I talk to someone at customer service??

Hi @daltonrad,

Thanks for posting here in the Roku Community!

Thank you for letting us know that your Roku Video Doorbells are not working. No worries, we are more than happy to assist you with this.

To better assist you, could you please provide the following details?

  • Are you getting error codes or error messages in your Roku Smart Home app? If yes, what are the errors?
  • When did the issue start to happen?
  • Did you receive a software update before the issue started?

Please keep us posted.

Regards,
Riamie

Riamie D.
Roku Community Moderator
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