Cameras & doorbells

[HannahIrvin100]

My doorbell camera is showing black and had it less than 3 months I want to know could I get a replacement on this camera I live in neighborhood that I really need this

[RokuRiamie-D · Accepted solution]

Hi @HannahIrvin100,

Welcome to the Roku Community!

Thank you for letting us know about the issue with your Wire-Free Video Doorbell SE, which is just showing black. No worries, we are more than happy to assist you with this concern.

Before we continue, could you tell us if, aside from the black screen that you see, are there any error codes or error messages on the Roku Smart Home app? In the meantime, I suggest trying these troubleshooting steps.

Restart your video doorbell:

1. Loosen the security screw at the bottom of the doorbell
2. Remove the backplate of your doorbell by sliding it down and then pulling it away
3. Press the Power button to turn the doorbell off
4. Wait 10 seconds
5. Press the Power button again to turn the doorbell on

Note: Never post any personally identifiable, private, or sensitive information publicly, including passwords, email addresses, or payment information. Community content is visible to all Community members.

Please keep us posted.

Thanks,
Riamie