Wireless Doorbell w/ Camera

Hi LaNetteMathews,

Thanks for posting in the Roku Community! We are glad to have you here.

We understand that your Roku Wire-Free Video Doorbell took four days to charge and that it goes to a black screen when the doorbell is pressed. We would be more than willing to assist you with this.

We highly suggest you try the following and let's see if this will work for you.

• Restart your Doorbell:

1. Loosen the security screw at the bottom of the doorbell
2. Remove the backplate of your doorbell by sliding it down and then pulling it away
3. Press the Power button to turn the doorbell off
4. Wait 10 seconds
5. Press the Power button again to turn the doorbell on

• Factory reset your Doorbell:

1. Unmount your doorbell but leave it connected to the power
2. Press the Reset button
3. Wait for your doorbell to restart

After a successful reset, you will hear "Ready to connect" and you will see the status light flashing yellow.

After that, set up the camera again. Please refer to this Roku Support article: How to set up your Roku Wire-free Video Doorbell and Chime SE

We hope you find this information helpful. Please let us know if the issue persists.

Cheers,
Riamie