Account, payments & subscriptions

[RokuMary-F]

Hi @BGC,

Thanks for your first post in the Roku Community!

We appreciate you informing us about the issue with Roku PIN and we're sorry to hear that you're having this issue.

Please be advised that we are currently aware of the issue and our appropriate Roku team has been investigating this issue closely. Rest assured once more information is available I'll be sure to update this Community thread.

Let us know if there are other related issues that we can further take a look at.


Best regards,
Mary

[right_mike]

My toddler keeps adding channels via the Add Channels app on the Roku Home screen. I've set up a PIN on the website account. But for some reason the PIN doesn't work. When I go to add any channel, the PIN prompt comes up, but it doesn't matter what PIN I type in, it always adds the channel. I can type in 1111 and it'll work. Any set of numbers and it works. What's the point of having a PIN screen come up if any set of numbers bypass it?

[makaiguy]

We've seen a few reports of this lately.  This feature worked as advertised the last time I checked it out, quite a while ago.   But when I tested it just now I get the same results you do on my two Roku streamers.

Will accept any entry as PIN (edited to correct model numbers):
Streaming Stick 4K+ 3821X,  Roku OS 11.5.0 - Build 4312-CU
Streaming Stick+ 3810X, Roku OS 11.5.0 - Build 4312-50

My Roku TV, however, will only accept the correct PIN:
TCL 43S425/C107X, Roku OS 11.5.0 - Build 4312-93

Flagging this to bring it to the attention of Roku employees @RokuDanny-R, @RokuKariza-D, & @RokuMary-F

[right_mike]

At least it's not just me in that case!

[dcetx75]

I'm having the exact same issue as of yesterday! I've verified all my settings time and time again, even did a factory reset, restart, you name it - NOTHING prevents adding Youtube or any channel for that matter - with any 4 combination pin regardless of what I put in my online account. It's frustrating and I can't find an answer to this on forums. If I cannot prevent this, I'm getting rid of my Roku because if they can't get parental rights to work there's no point having a Roku.

[jmaul9]

I hope it's sorted out soon I'm having this same problem. 

[wombatpm]

I'm seeing this behavior as well.  I thought my teenager had guessed my PIN.  Even did a FACTORY RESET of my TLC Roku TV.  Looking forward to a fix

[RokuMary-F]

Hi Community users,

Thank you for reporting this issue to Roku Community!

We appreciate you letting us know about this issue with Roku PIN Code. We're sorry if you are having this issue.

We are currently aware and our Roku team has been investigating this issue closely.

In the meantime, please help us with the required details below so we can send additional information for the investigation to our engineering team, and once more information is available I'll be sure to let the Community know:

• Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
• tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)

We prioritize resolving this as soon as possible and ask that you bear with us as we manage this issue.


Best regards,
Mary

[gwdc]

I’m having the same issue where my children can enter any combination of 4 digits in the pin and download apps such as YouTube onto our TV.  YouTube has horrible parental controls, this is become a huge child safety issue.  Needs immediate action and resolution!

Sharp TV Model:  LC-55LBU591U

Hardware ID: 7203X

Software Version: 12.0.0 Build 4171-38

@RokuMary-F

[makaiguy]

@RokuMary-F  -

Per your request:

Will accept any entry as PIN:

Streaming Stick 4K+ 3821X
Roku OS 11.5.0 - Build 4312-CU
Serial X01700J3N4CD
Device ID S09T4193N4CD
Tracker ID  CD-15-736  Corrected: CD-150-736

Streaming Stick+ 3810X
Roku OS 11.5.0 - Build 4312-50
Serial  YH0059427035
Device ID 213015427035
Tracker ID 35-150-734

Will only accept CORRECT pin value:

TCL Roku TV 43S425/C107X
Roku OS 11.5.0 - Build 4312-93
Serial  X000001R60KV
Device id  S038T06R60KV
After entering incorrect PIN and failing to install:
Tracer ID  KV-150-738
After entering correct PIN and channel install:
Tracer ID  KV-150-739