Account, payments & subscriptions

[Njturnbull]

Why is it necessary to put in my payment information when setting up roku? I don’t intend to make any purchases and I can’t continue until I do. If I want to make a purchase I can do that later.

It leads me to believe that it’s an untrustworthy service and infuriates me as a customer who’s already paid for the product.

[RokuMary-F · Accepted solution]

Hi @Njturnbull,

Thanks for posting in the Roku Community!

Upon setting up your Roku account, we’ll ask you to put a credit card number or payment method on file to make it easy to pay for any subscriptions or rentals.

For more information about the advantages of adding a payment method, visit our Support page here: Why is a payment method required when creating a Roku account? | Official Roku Support

If you have any other questions or concerns, please let us know.


Best regards,
Mary