Account, payments & subscriptions

[Smiller006]

Were you able to cancel it?

[Artricia]

Why did I get charged for this? I don't even know what it is!

[RokuReynan-L · Accepted solution]

Hi, @Artricia. 

Welcome and thank you for posting here in the Roku Community!

We appreciate you bringing up this concern about a charge that you did not recognize, and we are happy to assist you with this.

To determine the charges on your billing statement, you can check how the charges appear. All transactions from Roku will appear on your billing statement as “Roku,” “Roku for <app/provider>,” or "The Roku Channel."

If “Roku,” “Roku for,” or "The Roku Channel" is not referenced, it’s not a charge from Roku. For more information about a charge that didn’t come from Roku, contact your bank or card issuer.

To know more on how to identify the charges on your account, you can visit this support article: What to do if there is a charge you don't recognize on your Roku account

For more information, you may also refer to @RokuJanadeeK and @RokuTakashi's post above.

We hope you find this information helpful.

Regards,
Reynan

[renojim]

@Artricia, do you have Starz through The Roku Channel?  Someone else reported that it appeared to be that.

[Beetle1954]

I can’t find it either. Why don’t they come out and say what this is?!  Sounds like a scam

[RokuReynan-L]

Hi, @Beetle1954.

Welcome to the Roku Community!

We'd be more than happy to assist you with the unrecognized subscription on your account.

Have you checked the email address associated with your streaming device? Here are the steps to check: Home > Settings > System > About.

Once you confirm the email address of your Roku account, you may sign in to our website my.roku.com, and follow the accepted solutions above.

We hope you'll find this information helpful. Let us know if you still have any questions.

Regards,
Reynan

[Augy]

Well Roku won't even tell u what this is and why ur getting Billed $6.99 mo for.  I suggest cancel it all if they won't even tell u. They just walk u in cir ules. Probably executive retirement plan

[Cpete62]

So, what is this charge?  I was just charged and it says FindStep Roku. So Roku is involved.  I just took my payment method off my Roku account.  Something fishy is going on here.  You have to know what is going on.  Why can't you just answer or find out and post?

[Cpete62]

Just got on FindStep Roku Channel Maker's website and tried to send them a message but only got an error.  The message will not go through.  Please find a solution to this problem.

[RokuReynan-L]

Hi, @Cpete62.

Welcome to the Roku Community!

We are pleased to assist you in verifying the charge on your account.

Here are the steps to review the charges on your account:

1. Sign in to my.roku.com
2. Go to Purchase history & invoices
3. Review your invoices for Content or Products

You may also refer to the accepted solutions above for more information about the charge.

Furthermore, you may visit this support article on what to do if there is a charge you don't recognize on your Roku account

We hope you'll find this information helpful. Let us know if you still have any questions.

Regards,
Reynan