Account, payments & subscriptions

[Gjh1776]

I have a Hallmark+ subscription.  Roku won't let me install the app, so I have to use it under Roku.  However, there is no way to login to my existing account.  I have to start a new trial that is paid through Roku.  Can someone tell me how to get around this and login directly?

Thanks,

G

[renojim]

Where are you located?  By "under Roku" I assume you mean "The Roku Channel".  It seems odd that the app wouldn't be available but it is available under "The Roku Channel", but I suppose it's possible.

[Gjh1776]

No, the Hallmark+ app is there under Roku, but there is no way to login to my Hallmark+ account.  I have only the choice of starting a new subscription managed by Roku.  Roku probably makes money on the subscriptions they sell, but I have non-Roku devices and I'm not going to pay twice.  If Roku doesn't improve their product, it's going in the garbage.

[RokuReynan-L · Accepted solution]

Hi, @Gjh1776.

Greetings from the Roku Community!

We appreciate you getting in touch with us about having a problem with signing in to your account. We're here to help.

When signing in to your Hallmark+ account, make sure to use the standalone app. To add the app, go to Home > Search > Type in Hallmark+ > Add app.

We hope this will be sorted out soon.

Regards,
Reynan