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Virginia62
Newbie

Is not acknowledgeing my already paid max subscription

IVE already paid my subscription of Max...my chromecast went out and I purchased the Roku express...but it's trying to make me pay 2x for my already paid for Max subscription.

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2 REPLIES 2
JWS9518
Streaming Star

Re: Is not acknowledgeing my already paid max subscription

Are you signing into the Max subscription that you had with the chromecast?

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Strega2
Roku Guru

Re: Is not acknowledgeing my already paid max subscription

How was you Max account set up and paid?

If you had an account directly with Max, then you should be able to log in via Roku or any other platform.

On the other hand, if you used some platform payment system (Google, Apple, Roku etc.) those platform payment accounts typically only work on that specific platform.

So if you have one of those platform accounts, you probably want to cancel that and go direct with a Max account that you can log in and manage on the web.  Then log into that on your Roku.

Banned but back. Because why not?