Account, payments & subscriptions

[RobbyB]

I am being charged on my credit card for a monthly Hulu subscription.  Exact charge states: Roku for Hulu LLC.  I do not have a Hulu channel and Hulu cannot find anything with my emails or credit card and I cannot figure out how to contact anyone at Roku.  I show 0 purchase on my purchase history in Roku settings.  I think I did a trial on Hulu but cannot figure out how to sign in and stop the charges.

[Carteramylea]

I have noticed a Hulu charge of $5.99 taken off my debit card for June July and August 2020. But when I go to sign into account it won't let me.

[Sleepless2020]

If you are have an account set up directly with HULU they would bill and take payments directly. However if you have noted lately that you are being billed also by  Roku LLC on behalf of Hulu this is all wrong.   This is a new issue as the fee's Roku collects on behalf of Hulu dosent change hands.   Terrible part is there is no customer service available at all....not a single person to help sort this out.  

Sleepless in the Burg

[RokuDanny-R · Accepted solution]

@RobbyB @Carteramylea 

Thanks for the inquiry.

Can you please provide more information regarding the issue you are experiencing? Who is charging your account, is it Roku or Hulu? If you have a Hulu subscription, you will need to contact Hulu support for further assistance regarding the charges and your account. You can reach Hulu support here: https://help.hulu.com/s/?language=en_US

If you are being charged through Roku Pay, and you do not see any charges or subscriptions through your Roku account, then the charges that are showing up are most likely not from Roku. 

For further assistance with account or billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

[Nightwing_Sauce]

My Visa card includes a charge of $108 that is from "Roku for Hulu LLC".  There is no Hulu subscription on my Roku account. I called Hulu and they cannot find the charge.

[makaiguy]

Call the number on the back of your card and challenge the charges. 

I suspect those charges are not from Roku at all.  A bad guy who knows what he's doing can list his charge as anything he decides to call it.  The CC company will be able to track the charge back to see who actually received the funds.

[Hayman1]

I am being charged every month, 62.00. It says “Roku for Hulu”. I don’t have a Hulu account so Hulu can’t help. Roku says they don’t show me having Hulu through them either🤷🏻‍♀️How do I stop charges?????? I’m so irritated can’t speak to anyone and it’s been going on a few months now. 

[74cuin]

I just canceled my free trial with Hulu. I got the free trial thru ROKU. However to cancel you have to go to HULU to cancel. Log in to HULU using the same e-mail address as used with ROKU. Then click on forgot my password. (Even though I never had one for HULU to begin with.) Get new password, log in and manage your subscription by canceling. You can access the HULU home page thru ROKU manage my subscriptions.

What a pain. Hope this helps.

CK

[RokuDanny-R · Accepted solution]

@Hayman1 

Thanks for the post.

We would recommend checking your account online at my.roku.com and clicking Manage Your Subscriptions. If you do not see any active subscriptions through Roku Pay there, then you did not get charged by Roku. 

Thanks,
Danny

[Taashpoint0]

the same charge had been happening to me... $69.98 a month from “roku for hulu LLC” and i called and checked my roku account; i do not have any subscriptions, I have hulu free with spotify and spotify charges me $5.44 a month, and i checked with hulu too, no subscriptions. SOMEONE PLEASE HELP