Account, payments & subscriptions

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Reel Rookie

Re: Unrecognized Hulu charge on my credit card (Roku for Hulu LLC)

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The charge did appear on my Roku account; Roku customer service confirmed the charge, but they claim to only be billing for the service on behalf of Hulu. Third party charges should be optional and there should be a opt-out option. Cell phone companies were doing the same thing until the hammer came down. If Roku is charging me I expect them to resolve the issue and that was not the case.

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Community Moderator
Community Moderator

Re: Unrecognized Hulu charge on my credit card (Roku for Hulu LLC)

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Hi @Bsweet71,

Welcome to the Roku Community!

We understand that you have a query about your unrecognized Roku Hulu charge and it would be best to talk to the specified team since we need to gather your personal information.
For these issue, it may be more effective for you to get help from our billing team.

  • Please visit:
  • Sign in to your account
  • Look for "Agent support" tab at the bottom right corner of the page
  • Click "Check support options"
  • Click Account, Payments & subscriptions

You can also view check the charges on your account and this link will help you out: How to review your purchase history and charges to your Roku account.

Please keep us posted!

Best regards,


Jecheal R.
Roku Community Moderator
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