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Adker1
Level 7

Unknown payment with this; PP*PP ROKU FOR CBS INT.

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Got this notice from my bank and it had PP*PP ROKU on it. I did not sign up at all for a CBS account thru Roku or CBS, so am wondering why I got this and how do I fix it so I don’t keep getting charged? 

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RokuKariza-D
Roku Employee
Roku Employee

Re: Unknown payment with this; PP*PP ROKU FOR CBS INT.

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Hey @Adker1

Thanks for the post.

For account & billing concerns, it may be more effective to get help from our Billing team. You can contact them here and then choose Accounts, payments & subscriptions. They are the best ones to help you out with that matter.


All the best,
Kariza

Kariza D.
Roku Forum Moderator

View solution in original post

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RokuKariza-D
Roku Employee
Roku Employee

Re: Unknown payment with this; PP*PP ROKU FOR CBS INT.

Jump to solution

Hey @Adker1

Thanks for the post.

For account & billing concerns, it may be more effective to get help from our Billing team. You can contact them here and then choose Accounts, payments & subscriptions. They are the best ones to help you out with that matter.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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Adker1
Level 7

Re: Unknown payment with this; PP*PP ROKU FOR CBS INT.

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Still trying to find out what this charge is and when I went to the link you gave it sent me to another site and when I clicked on ‘contact us’ in the Roku support nothing happened; so please help solve this…..

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RokuNimfa-C
Roku Employee
Roku Employee

Re: Unknown payment with this; PP*PP ROKU FOR CBS INT.

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Hi @Adker1,

Thanks for following up. 

The description name on your billing statement is the channel developer's name, Roku for CBS Interactive and this subscription is for Paramount Plus. You can confirm this by reviewing your purchase history

You can turn off auto-renew and cancel the subscription at any time. For full information on this, you can take a look at this link: Cancel a subscription.

We hope this helps. Keep us posted if you still additional help. 


Regards,
Nimfa