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Sicvic1
Newbie

Roku says there was no recent chargesto my account.so why did I get notified that there was.

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I received a notification from my bank saying I was just charged by Roku,I don't know what for.i signed into my account and after searching for any recent purchases there is none I also couldn't find any subscription's.so according to Roku there was no charge made on my bank card but my bank says there was .I even have a screenshot of the notification.

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RokuRhea-V
Community Moderator
Community Moderator

Re: Roku says there was no recent chargesto my account.so why did I get notified that there was.

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Hi @Sicvic1

Thanks for posting here in the Roku Community

I understand you're getting a Roku charge in your bank account. Have you checked the email address linked to your Roku device? To check, go to Home > Settings > System > About

For further assistance, please get in touch with our Accounts and Billing team or visit our support page and click "Account, Payments & Subscriptions" to reach them. 

You can add a PIN to your account to prevent any future charges.

  1. Sign in to your Roku account.
  2. Update under PIN Preference. Choose Create a PIN to set up a new one or Change PIN to reset an existing one.

We hope this helps!
Thank you.
The Roku Community

Rhea V.
Roku Community Moderator

View solution in original post

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2 REPLIES 2
JWS9518
Streaming Star

Re: Roku says there was no recent chargesto my account.so why did I get notified that there was.

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If you have no matching subscriptions on Roku, you should also check any subscriptions that you may have signed up for independently.  If you have none of those, contact your bank and put it in dispute.

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RokuRhea-V
Community Moderator
Community Moderator

Re: Roku says there was no recent chargesto my account.so why did I get notified that there was.

Jump to solution

Hi @Sicvic1

Thanks for posting here in the Roku Community

I understand you're getting a Roku charge in your bank account. Have you checked the email address linked to your Roku device? To check, go to Home > Settings > System > About

For further assistance, please get in touch with our Accounts and Billing team or visit our support page and click "Account, Payments & Subscriptions" to reach them. 

You can add a PIN to your account to prevent any future charges.

  1. Sign in to your Roku account.
  2. Update under PIN Preference. Choose Create a PIN to set up a new one or Change PIN to reset an existing one.

We hope this helps!
Thank you.
The Roku Community

Rhea V.
Roku Community Moderator
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