Account, payments & subscriptions

[Adker1]

Got this notice from my bank and it had PP*PP ROKU on it. I did not sign up at all for a CBS account thru Roku or CBS, so am wondering why I got this and how do I fix it so I don’t keep getting charged? 

[RokuKariza-D · Accepted solution]

Hey @Adker1

Thanks for the post.

For account & billing concerns, it may be more effective to get help from our Billing team. You can contact them here and then choose Accounts, payments & subscriptions. They are the best ones to help you out with that matter.

All the best,
Kariza

[Adker1]

Still trying to find out what this charge is and when I went to the link you gave it sent me to another site and when I clicked on ‘contact us’ in the Roku support nothing happened; so please help solve this…..

[RokuNimfa-C]

Hi @Adker1,

Thanks for following up. 

The description name on your billing statement is the channel developer's name, Roku for CBS Interactive and this subscription is for Paramount Plus. You can confirm this by reviewing your purchase history. 

You can turn off auto-renew and cancel the subscription at any time. For full information on this, you can take a look at this link: Cancel a subscription.

We hope this helps. Keep us posted if you still additional help. 


Regards,
Nimfa

[Joshuatoot_84]

You are correct for the millions wondering.

[Duke90]

I don’t understand, you don’t think we have thought of that. “Oh it so simple, login into my account” f Roku. need help then read this yes, it’s a scam change your bank.