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Rusty2465
Binge Watcher

Unauthorized payment on my credit card for Roku

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I have an unauthorized payment for $12.13 which I have not subscribed to anything or had any renewals has anyone else had this problem and do they know what it's for cuz I'm unable to find anything in the Roku app.

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RokuKariza-D
Retired Moderator

Re: Unauthorized payment on my credit card for Roku

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Hi @Rusty2465 

Thanks for the post.

For account & billing concerns, it may be more effective to get help from our Billing team. You can contact them here and then choose Accounts, payments & subscriptions. They are the best ones to help you out with that matter.


All the best,
Kariza

Kariza D.
Roku Forum Moderator

View solution in original post

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RokuKariza-D
Retired Moderator

Re: Unauthorized payment on my credit card for Roku

Jump to solution

Hi @Rusty2465 

Thanks for the post.

For account & billing concerns, it may be more effective to get help from our Billing team. You can contact them here and then choose Accounts, payments & subscriptions. They are the best ones to help you out with that matter.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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makaiguy
Community Streaming Expert

Re: Unauthorized payment on my credit card for Roku

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I'd suggest logging into your Roku account at https://my.roku.com to and going to View your purchase history to review your invoices from Roku.

While in your account, you can also go to Manage your subscriptions to see what subscriptions you have with Roku.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
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