Account, payments & subscriptions

[LouiseE]

How can i cancel it when it doesn’t show up in my subscriptions but paypal is billed for it by Roku?

[RokuRhea-V · Accepted solution]

Hey @LouiseE 

Thanks for informing us here!
If you can't locate the charge in your purchase history, it may be that you have multiple Roku accounts and made the purchase or subscribed using a different account. Verify the email address on your Roku device by navigating to Settings > System > About. After confirming your email, sign in to my.roku.com to check the purchase history and charges.

For additional details, refer to our support FAQ on How to turn off auto-renew and cancel a subscription.

Best,
Roku Community Team