Account, payments & subscriptions

[Rusty2465]

I have an unauthorized payment for $12.13 which I have not subscribed to anything or had any renewals has anyone else had this problem and do they know what it's for cuz I'm unable to find anything in the Roku app.

[RokuKariza-D · Accepted solution]

Hi @Rusty2465 

Thanks for the post.

For account & billing concerns, it may be more effective to get help from our Billing team. You can contact them here and then choose Accounts, payments & subscriptions. They are the best ones to help you out with that matter.

All the best,
Kariza

[makaiguy]

I'd suggest logging into your Roku account at https://my.roku.com to and going to View your purchase history to review your invoices from Roku.

While in your account, you can also go to Manage your subscriptions to see what subscriptions you have with Roku.

[Windycindy5]

Roku took 4.99 out of my card for OAN news this month which I canceled in January. I would like my $_back on my card please.

[JWS9518]

@Windycindy5 See the instructions provided in this post by the moderators on how to contact Roku support.

[RokuRhea-V]

Hey @Windycindy5,

Thank you for reaching out! For any account or billing inquiries, please contact our Support team directly:

1. Go to our Support website. 
2. Select "Check support options."
3. Choose either "Call" or "Chat" to talk to someone.

If you need further assistance, please feel free to reach out.
Thanks,
The Roku Community Team