Account, payments & subscriptions

[rk4e]

I am finding the exact same issue.

1. An ongoing charge for Disney+ via Roku on my statement (image 1)
2. No active Disney+ subscription in my account (image 2)
3. Under MY ACCOUNT > PAYMENTS & SUBSCRIPTIONS > PURCHASE HISTORY & INVOICES there is a viewable history of Disney+ charges that I am unable to cancel within the active subscriptions BECAUSE THERE IS NO ACTIVE SUBSCRIPTION. (image 3)

statement: Roku for Disney+No active Disney+ subscriptionOngoing charges for Disney+

[atc98092]

@rk4e please read the previous responses. If you don't have an active subscription shown in your Roku user account, you are NOT being billed by Roku. It doesn't matter what the CC statement says, as the scammers can enter anything they want in that field. Please take the steps listed in the previous messages that deal with these scams. 

[rk4e]

Dan, go get a job and stop being a sheep. You're not a Roku employee. You are unwilling to believe what the evidence is telling and what the experiences of multiple people is showing. Get off the thread — it's not helpful.

[atc98092]

I just retired after 40 years, thank you very much. And I am simply providing factual information. It doesn't matter if the CC statement says it's a Roku charge. The scammers submit phony charges, and when they do there's a text field that they can enter anything they want. And they have found that using the name Roku makes them seem legitimate and people will simply pay it without checking if it's valid.

Again, if there's no subscription listed on your Roku user account page, then you are not being billed by Roku, end of story. Scammers have gotten your CC information and submitting false charges. It's solely up to you to take the advice offered to protect yourself. Have a nice day.

[rk4e]

Dan, then go enjoy your retirement and stop actively hampering other people form finding solutions with your inability to understand the problem they are facing. You are not helping, and you are not an expert.

Again, the recurring charge appears not only on the bank statement, but also is shown IN THE ROKU ACCOUNT as a recurring charge. Roku is missing the corresponding active subscription, leaving me and other users experiencing this with a recurring charge that has no cancel mechanism.

[JWS9518]

If you have not authorized those charges, report them as fraudulent to your bank/credit card company and dispute them and then have your credit card/bank block the future transactions.

[area51org]

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@atc98092 wrote:

@rk4e please read the previous responses. If you don't have an active subscription shown in your Roku user account, you are NOT being billed by Roku. It doesn't matter what the CC statement says, as the scammers can enter anything they want in that field. Please take the steps listed in the previous messages that deal with these scams. 

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You really need to stop repeating this; it is incorrect. I'm in the same boat. Roku has confirmed it—they're the ones charging me. This is how the scam works—the scammers subscribe with a disneyplus account they create, but the charges are tied to the Roku account and use the credit card on file at Roku. You can't see what the name of the disney account is, because Roku doesn't expose that information. And Roku doesn't let you cancel the subscription; that part is at disney.

But this is not just a "field" entered by scammers. This is a charge for disney being made by Roku.

[atc98092]

I will keep repeating it. If there is no record in your Roku user account of the billing, then Roku isn't doing it. Any charge from Roku will be shown, both under current subscriptions and/or under billing history. What I am saying is factual. If Roku has confirmed they are billing you, then absolutely you have an issue for them to deal with. But the vast majority of the "Roku" bogus billings are not coming from Roku, and are taking place exactly how I described it.