Account, payments & subscriptions

[rk4e]

I am finding the exact same issue.

1. An ongoing charge for Disney+ via Roku on my statement (image 1)
2. No active Disney+ subscription in my account (image 2)
3. Under MY ACCOUNT > PAYMENTS & SUBSCRIPTIONS > PURCHASE HISTORY & INVOICES there is a viewable history of Disney+ charges that I am unable to cancel within the active subscriptions BECAUSE THERE IS NO ACTIVE SUBSCRIPTION. (image 3)

statement: Roku for Disney+No active Disney+ subscriptionOngoing charges for Disney+

[atc98092]

@rk4e please read the previous responses. If you don't have an active subscription shown in your Roku user account, you are NOT being billed by Roku. It doesn't matter what the CC statement says, as the scammers can enter anything they want in that field. Please take the steps listed in the previous messages that deal with these scams. 

[rk4e]

Dan, go get a job and stop being a sheep. You're not a Roku employee. You are unwilling to believe what the evidence is telling and what the experiences of multiple people is showing. Get off the thread — it's not helpful.

[atc98092]

I just retired after 40 years, thank you very much. And I am simply providing factual information. It doesn't matter if the CC statement says it's a Roku charge. The scammers submit phony charges, and when they do there's a text field that they can enter anything they want. And they have found that using the name Roku makes them seem legitimate and people will simply pay it without checking if it's valid.

Again, if there's no subscription listed on your Roku user account page, then you are not being billed by Roku, end of story. Scammers have gotten your CC information and submitting false charges. It's solely up to you to take the advice offered to protect yourself. Have a nice day.

[rk4e]

Dan, then go enjoy your retirement and stop actively hampering other people form finding solutions with your inability to understand the problem they are facing. You are not helping, and you are not an expert.

Again, the recurring charge appears not only on the bank statement, but also is shown IN THE ROKU ACCOUNT as a recurring charge. Roku is missing the corresponding active subscription, leaving me and other users experiencing this with a recurring charge that has no cancel mechanism.

[JWS9518]

If you have not authorized those charges, report them as fraudulent to your bank/credit card company and dispute them and then have your credit card/bank block the future transactions.