Account, payments & subscriptions

[Redskins]

I am being billed for services I didn't sign up for again. This has happened before, and I was never reimbursed but the charges magically stopped coming out of my account. Now it's happening again. 

1-The Roku Channel 816-2728107 DEUS - $21.56

2-Roku for WarnerMedia Glob Roku for WarnerMed 816-2728107 DEUS  - $10.68 

3-WarnerMedia Global Digita WarnerMedia Global 816-2728107 DEUS - $33.82

When I go to my subscriptions, these are not listed, however they have to be coming from ROKU as I don't sign-up for any streaming services and other way.

Some charges that I did sign-up for also don't show up under my subscription for example Peacock (*Roku for Peacock TV LLC Roku for Peacock T 816-2728107 DEUS - from my card transactions). Something is going on with ROKU directly. I only get Hulu, Netflix, Peacock as monthly subscription & Paramount + annual subscription. Please remove all other charges from my account.

[RokuReynan-L · Accepted solution]

Hi, @Redskins.

Welcome and thank you for posting here in the Roku Community!

We understand that you have unrecognized charges on your account.

In this case, you may contact our Account and Billing team for further assistance. Visit our Account and Billing Support page and select the "Account, payments & subscriptions" category. You'll have an option to call or chat with us.

We hope you'll find this information helpful. Let us know if you still have any questions.

Regards,
Reynan

[Arla_Rose]

I am getting unauthorized Roku charges. I have no subscriptions. This month it says it is a Peacock account. I do not have a Peacock account. There is no way to contact Roku about this. I dont want to have to cancel my card. Help!

[RokuReynan-L · Accepted solution]

Hi, @Arla_Rose.

Welcome to the Roku Community!

We see that you have an unrecognized charge on your account. We're here to help.

Here are the steps to check the charges on your account:

1. Sign in to my.roku.com
2. Go to Purchase history & invoices
3. Review your invoices for Content or Products

If you're unable to locate the charge, you may need to check the email address associated with your streaming device. To do so, go to Home > Settings > System > About.

To prevent this from happening in the future, we recommend adding a PIN to your account.
Here's how:

1. Sign in to my.roku.com
2. Under Device settings, select PIN/Parental controls
3. To set up a PIN, select Create a PIN

Furthermore, you may visit this support article on how to view your Roku purchase history and charges to your account

Hope this helps!

Thanks,
Reynan

[rexdstock]

That doesn't do **bleep** because ROKU is stealing but not listing the subscription on an old account. THESE MOTHER **bleep**ERS ARE THIEVES. 

[RokuReynan-L · Accepted solution]

Hello, @rexdstock. Greetings from the Roku Community!

We’re sorry to hear about the unrecognized charges on your account. Let’s help you sort this out!

All transactions from Roku will appear on your billing statement as “Roku,” “Roku for ____,” or "The Roku Channel." To check if the subscription is billed and managed by Roku, visit my.roku.com/subscriptions.

If the charge is not from Roku, you’ll need to contact the streaming service directly.

For more help, check out the Roku Support FAQ on identifying charges on your Roku account.

Let us know if you need anything else – we’re here to assist you!

Thanks,
Reynan

[Lpfahler18]

Every stinking month I have these$2.59 charges to my debit card. My bank has disputed them twice because it overdrew my account. It's still happening, I have no subscriptions and I removed my debit card over a month ago, so how the he'll are they still taking it out, that is fraud.  Who do I contact?

[renojim]

@Lpfahler18, did you ever have another Roku device that may have been linked to a different Roku account?  I'd probably get the bank to cancel the debit card and issue a new one.

[Danelle]

Does the pin work on games purchases or add a game app my son just accidentally bought a game an I can't get my money back, so I added a pin  an he was able to still add a game app 

[renojim]

@Danelle, most apps are free to add, but may have in-app purchases.  Those purchases would require the PIN.  You can check your purchases by logging into your account at https://my.roku.com using the email address that's displayed on your device under Settings->System->About.  You probably weren't charged for just adding the app.  You can also set your account to require a PIN to simply add an app, paid or free.