Account, payments & subscriptions

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Re: Trying to cancel my peacock subscription.

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To that I say YEP

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Sandrahartlet
Channel Surfer

Re: Trying to cancel my peacock subscription.

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When I sgni in actle subscription  don't  come  up i did get on list  peacock  name was not on list so I could not cancle list has not been updated  since 2023 I wasn't to cancle peacock 

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Sandrahartlet
Channel Surfer

Re: Trying to cancel my peacock subscription.

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Peacock tv.com  said it  is through  ruku and ruku takes money out of checking acct

 

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HDMIGuy
Roku Guru

Re: Trying to cancel my peacock subscription.

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@Sandrahartlet Is it possible you have more than one Roku account?

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MaryB1949
Newbie

Re: Trying to cancel my peacock subscription.

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I'm trying to cancel my Peacock subscription but my problem is i had my Roku for eight yrs and just bought a new with a new email so no subscription is showing up

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MaryB1949
Newbie

Re: Trying to cancel my peacock subscription.

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I had a different email with my old Roku tv i just bought a new Roku tv and had to use my new email because my other one got hacked a few yrs ago so yes i have two i called my babk and it's getting taken off if my debit card through Roku

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renojim
Community Streaming Expert

Re: Trying to cancel my peacock subscription.

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@MaryB1949, your should still be able to sign into your old Roku account at https://my.roku.com and manage your subscription there.

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RokuReynan-L
Community Moderator
Community Moderator

Re: Trying to cancel my peacock subscription.

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Hi, @MaryB1949.

Greetings from the Roku Community!

Thanks for reaching us about canceling your subscription on another account. We're here to help.

Do you still have access to your old email? If so, you may use your old credentials to cancel the subscription.

If you don't have, you may contact our Account and Billing team for further assistance. Visit our Account and Billing Support page and select the "Account, payments & subscriptions" category. You'll have an option to call or chat with us.

We hope this will be sorted out soon.

Thanks,
Reynan

Reynan L.
Roku Community Moderator
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