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MB24
Newbie
‎11-23-2023 06:14 PM

cancel order proves to be impossible

I just had the same terrible experience two years later - this is terrible customer service. By far one of the worst I have experienced.

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2 REPLIES 2
RokuCarly
Community Moderator
Community Moderator
‎11-24-2023 01:36 PM

Re: cancel order proves to be impossible

A warm welcome here in the Roku Community, @MB24!

We sincerely apologize for any trouble and inconvenience this may have caused you.

Please be aware that once you have placed the order, there is no cancellation option. No worries. We'll take your feedback as this is what makes the Roku streaming platform better. 

Please don't hesitate to let us know if there's anything you'd want us to address and we'd be more than willing to listen. 

Best regards,
Carly

Carly Y.
Roku Community Moderator
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JHerrera
Newbie
‎02-08-2024 07:44 AM

Re: cancel order proves to be impossible

I placed an order for a remote replacement and the address was wrong. Couldn't get them to fix it. They just told me to refuse the shipment. How can I refuse a package being sent to wrong address?!? 

The level of ignorance was astounding. I placed a charge back request with my bank instead to get my money back.

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