Account, payments & subscriptions

[NickysMeema]

•  I am still waiting for a response for an unauthorized charge of 19.17 

[RokuReynan-L · Accepted solution]

Hi, @NickysMeema.

Greetings from the Roku Community!

We see that you have an unrecognized charge on your account. No worries, we're here to help.

To check the charges on your account:

1. Sign in to my.roku.com
2. Go to Purchase history & invoices
3. Review your invoices for Content or Products

To avoid any unrecognized charges, you may add a PIN to your account.

Here's how:

1. Sign in to my.roku.com
2. Under Device settings, select PIN/Parental controls
3. To set up a PIN, select Create a PIN

Furthermore, you may visit this support article on what to do if there is a charge you don't recognize on your Roku account

We hope you find this information helpful.

Regards,
Reynan