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NickysMeema
Reel Rookie

To anyone@ Roku community

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  •  I am still waiting for a response for an unauthorized charge of 19.17 
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RokuReynan-L
Community Moderator
Community Moderator

Re: To anyone@ Roku community

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Hi, @NickysMeema.

Greetings from the Roku Community!

We see that you have an unrecognized charge on your account. No worries, we're here to help.

To check the charges on your account:

  1. Sign in to my.roku.com
  2. Go toPurchase history & invoices
  3. Review your invoices forContent or Products

To avoid any unrecognized charges, you may add a PIN to your account.

Here's how:

  1. Sign in to my.roku.com
  2. Under Device settings, select PIN/Parental controls
  3. To set up a PIN, select Create a PIN

Furthermore, you may visit this support article on what to do if there is a charge you don't recognize on your Roku account

We hope you find this information helpful.

Regards,
Reynan

Reynan L.
Roku Community Moderator

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RokuReynan-L
Community Moderator
Community Moderator

Re: To anyone@ Roku community

Jump to solution

Hi, @NickysMeema.

Greetings from the Roku Community!

We see that you have an unrecognized charge on your account. No worries, we're here to help.

To check the charges on your account:

  1. Sign in to my.roku.com
  2. Go toPurchase history & invoices
  3. Review your invoices forContent or Products

To avoid any unrecognized charges, you may add a PIN to your account.

Here's how:

  1. Sign in to my.roku.com
  2. Under Device settings, select PIN/Parental controls
  3. To set up a PIN, select Create a PIN

Furthermore, you may visit this support article on what to do if there is a charge you don't recognize on your Roku account

We hope you find this information helpful.

Regards,
Reynan

Reynan L.
Roku Community Moderator
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