Account, payments & subscriptions

[isolatesarah]

for the past year i have been charged two different charges monthly by Roku. i have looked in my account under subscriptions and i have zero subscriptions and i only have the one account thats constantly being charged. i have been trying to get it figured out for months, and have yet to find anything. 

[RokuERey]

Hey @isolatesarah,

Thanks for reaching out, and welcome to the Roku community!

We regret learning of this issue. In this case, we'd recommend getting in contact with our account and billing expert for further clarification.

Please refer to @RokuJechealR's instructions on how to get in touch with them.

All the best,
Rey

[missdiablo77]

Did they resolve this for you I'm seriously getting upset over my issue I'm about to hire someone to help me and anyone else out

[RokuJanadeeK]

Hi @missdiablo77,

We appreciate having you here in the Roku Community.

We apologize for the inconvenience this has brought; this is not what we aim for.

We would recommend that you reach out directly to the Account and Billing Support page and choose the "Account, payments, and subscriptions" category. There should be an option where you can talk to one of our live representatives. We are certain that they could assist you with any billing-related concerns.

We hope this helps. Let us know if you have further concerns.

Regards,
Janadee

[DJL1952]

Yeh , This streaming is an absolute rip off. I've been being charged for 3 months with no subscription list no way to stop payment and haven't found a way to contact Roku to stop payment. used all there instruction but cannot talk to a human

[RokuJohnB]

Hi @DJL1952,

Welcome to the Roku Community, and thanks for flagging this issue!

We apologize for the inconvenience, and this is not what we aim for. We'll be more than delighted to assist you even more. Please check out this support article here on what to do if there is a charge you do not recognize.

We hope this helps.

Best regards,                                                                                                                                            John