Account, payments & subscriptions

[monicarodriguez]

I have been doubled charged for the month Feb. Once Feb 12th and again Feb 20th.

[RokuJechealR · Accepted solution]

Hi @monicarodriguez,

Thanks for the first post in the Roku Community. We're sorry to hear about the experience; that's not what we aim for.

We understand your concern that you are getting charged twice. For these issues, it may be more effective for you to get help from our billing team. Please contact them directly through our Account-Billing Support page. Choose the options for "Account, payments & subscriptions" and they are the best ones to help you out with that matter.

Please keep us posted if you have any other concerns.

All the best,
Chel