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TxGigi
Newbie

Recd unknown charge for "Roku CBS interactive 816-2728102 DE" for $5.40 not mine, not on Roku acct

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I received a charge that is not reflected on my Roku account. In fact my last charge was 2011. I did not order CBS interactive and have checked with family. No one ordered anything. The credit card on my Roku acct was expired. I updated my CC info and I changed pin. I called number on Visa bill and its just a recording to go to support.roku.com. Nothing new on my Roku acct. No way to get a live person/rep to speak with. How to I get charge removed? How did it get on my VISA card. Expired card was m/c.

1 Solution

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RokuKariza-D
Retired Moderator

Re: Recd unknown charge for "Roku CBS interactive 816-2728102 DE" for $5.40 not mine, not

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Hi @Nicole-84 @demontgo

Thanks for the post.

For account & billing concerns, it may be more effective to get help from our Billing team. You can contact them here and then choose Accounts, payments & subscriptions. They are the best ones to help you out with that matter.


All the best,
Kariza

Kariza D.
Roku Forum Moderator

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7 REPLIES 7
renojim
Community Streaming Expert

Re: Recd unknown charge for "Roku CBS interactive 816-2728102 DE" for $5.40 not mine, not

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@TxGigi, to be honest it sounds like a fraudulent charge.  You should contact your CC company and report it.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
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Nicole-84
Reel Rookie

Re: Recd unknown charge for "Roku CBS interactive 816-2728102 DE" for $5.40 not mine, not

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I keep getting charged 9.99 a month. I have no idea how to stop it from changing me. I looked all over the internet. Can't find a single thing to cancel it. Talked to my card company, and they can't help me. So I am in the same boat as you.

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demontgo
Newbie

Re: Recd unknown charge for "Roku CBS interactive 816-2728102 DE" for $5.40 not mine, not

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I am receiving the same charge for $4.99 a month for the CBS interactive. I have looked in my Roku account as well, and do not see that subscription. I called my bank and they’re sending me a form to dispute that particular charge.

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RokuKariza-D
Retired Moderator

Re: Recd unknown charge for "Roku CBS interactive 816-2728102 DE" for $5.40 not mine, not

Jump to solution

Hi @Nicole-84 @demontgo

Thanks for the post.

For account & billing concerns, it may be more effective to get help from our Billing team. You can contact them here and then choose Accounts, payments & subscriptions. They are the best ones to help you out with that matter.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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Jdv
Newbie

Re: Recd unknown charge for "Roku CBS interactive 816-2728102 DE" for $5.40 not mine, not

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Been thru all that and can't get anywhere just show a phone number or something legit to get to the root of it all not just the same old **bleep** that can't get you anywhere

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HDMIGuy
Roku Guru

Re: Recd unknown charge for "Roku CBS interactive 816-2728102 DE" for $5.40 not mine, not

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@Jdv Have you logged into your Roku account on a phone or computer and checked your subscriptions?  What indication do you have that the charge is from Roku?  We need more information if you want help with your concern.

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RokuDanny-R
Retired Moderator

Re: Recd unknown charge for "Roku CBS interactive 816-2728102 DE" for $5.40 not mine, not

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@Jdv

Thanks for the post.

Thanks for the inquiry.

For account and billing related issues, please reach out to our Support team directly here for your 'Account, payments & subscriptions' issue. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Community Moderator
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