Account, payments & subscriptions

[TxGigi]

I received a charge that is not reflected on my Roku account. In fact my last charge was 2011. I did not order CBS interactive and have checked with family. No one ordered anything. The credit card on my Roku acct was expired. I updated my CC info and I changed pin. I called number on Visa bill and its just a recording to go to support.roku.com. Nothing new on my Roku acct. No way to get a live person/rep to speak with. How to I get charge removed? How did it get on my VISA card. Expired card was m/c.

[renojim]

@TxGigi, to be honest it sounds like a fraudulent charge.  You should contact your CC company and report it.

[Nicole-84]

I keep getting charged 9.99 a month. I have no idea how to stop it from changing me. I looked all over the internet. Can't find a single thing to cancel it. Talked to my card company, and they can't help me. So I am in the same boat as you.

[demontgo]

I am receiving the same charge for $4.99 a month for the CBS interactive. I have looked in my Roku account as well, and do not see that subscription. I called my bank and they’re sending me a form to dispute that particular charge.

[RokuKariza-D · Accepted solution]

Hi @Nicole-84 @demontgo

Thanks for the post.

For account & billing concerns, it may be more effective to get help from our Billing team. You can contact them here and then choose Accounts, payments & subscriptions. They are the best ones to help you out with that matter.

All the best,
Kariza

[Jdv]

Been thru all that and can't get anywhere just show a phone number or something legit to get to the root of it all not just the same old **bleep** that can't get you anywhere

[HDMIGuy]

@Jdv Have you logged into your Roku account on a phone or computer and checked your subscriptions?  What indication do you have that the charge is from Roku?  We need more information if you want help with your concern.

[RokuDanny-R]

@Jdv

Thanks for the post.

Thanks for the inquiry.

For account and billing related issues, please reach out to our Support team directly here for your 'Account, payments & subscriptions' issue. They will be able to further assist you.


Thanks,
Danny