Account, payments & subscriptions

[Jjjb1932]

I keep getting charged different amounts every month for I don't know what. I have subscriptions and I removed all payment options months ago and I continue to get charged.

[RokuReynan-L]

Hi, @Jjjb1932.

Welcome and thank you for posting here in the Roku Community!

We understand that you have an unrecognized charge on your account. We're here to help.

Here are the steps to check the charges on your account:

1. Sign in to my.roku.com
2. Go to Purchase history & invoices
3. Review your invoices for Content or Products

To avoid this issue from happening again, you may add a PIN to your account.

Here's how:

1. Sign in to my.roku.com
2. Under Device settings, select PIN/Parental controls
3. To set up a PIN, select Create a PIN

Furthermore, you may visit this support article to review the charges you don't recognize on your Roku account

We hope you find this information helpful.

Thanks,
Reynan

[JWS9518]

If you have charges on your account that you don't recognize or did not authorize, then I suggest contacting your bank/credit card company and dispute them as your account may have been compromised.