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I keep getting charges on my card

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I keep getting charges on my card for roku electric and i didnt do this. I need this money back!!

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1 Solution

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RokuMary-F
Roku Employee
Roku Employee

Re: I keep getting charges on my card

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Hi @Mattiecline24,

Thanks for posting in the Roku Community!

For these issues, it may be more effective for you to get help from our billing team.
Please contact them directly through our Account-Billing Support page. Choose the options for "Account, payments & subscriptions" and they are the best ones to help you out with that matter.

We appreciate your patience with this matter.

 

Best regards,
Mary

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2 REPLIES 2
RokuMary-F
Roku Employee
Roku Employee

Re: I keep getting charges on my card

Jump to solution

Hi @Mattiecline24,

Thanks for posting in the Roku Community!

For these issues, it may be more effective for you to get help from our billing team.
Please contact them directly through our Account-Billing Support page. Choose the options for "Account, payments & subscriptions" and they are the best ones to help you out with that matter.

We appreciate your patience with this matter.

 

Best regards,
Mary

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HDMIGuy
Level 14

Re: I keep getting charges on my card

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@Mattiecline24 Using a computer or phone login to your Roku account.  Go to manage subscriptions.  If the charge is from Roku it will be listed under your subscriptions and you can unsubscribe there.  If the subscription is not listed is it possible you have a second Roku account with a different email address?  Also what is the exact name of the charge on your card and the amount?  That may help us figure out what the charge is for?  Does is perhaps say Roku for Disney Electric??

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