Account, payments & subscriptions

[christina60]

I am trying to stop CBS account through ruko

[Mrspallen]

I updated my payment for my STARZ account, and it's not allowing me to resubscribe, can you help me please

[RokuReynan-L]

Hi, @Mrspallen.

Welcome to the Roku Community!

We appreciate you reaching out about having an issue resubscribing to your subscription. We're here to help.

Here are the steps to resubscribe:

1. Sign in to my.roku.com 
2. Go to My Subscriptions.
3. Select Inactive Subscription
4. Select Resubscribe on the channel you wish to resubscribe.

You may also look for the app in the Streaming store or on The Roku Channel, select Subscribe, then follow the instructions.

Furthermore, you may follow this support article on how to resubscribe if a subscription didn't renew

Hope this helps!

Regards,
Reynan

[meythaler]

I signed up for Peacock about six weeks ago to watch the Packers game.  That's all I wanted and I was willing to pay for a month..  I don't want it anymore but I can't cancel.  My credit card says it is billed by Roku, but my Roku account says I have no active subscriptions.  I am livid at the time I have spent on this and having to pay more than one month.  

Can you help me?

[RokuReynan-L]

Hi, @meythaler.

Welcome to the Roku Community!

We thank you for bringing this to us. We'd be happy to assist you in canceling your subscription.

Have you tried checking the email address associated with your streaming device? This is to ensure that you use the same email address when signing in to the website. To check, go to Home > Settings > System > About.

Here are the steps to cancel a subscription:

1. Sign in to my.roku.com 
2. Go to My Subscriptions.
3. Under Active subscriptions, select the subscription you want to cancel.
4. Select Manage subscription and then select Turn off auto-renew. 
   Turning off auto-renew means you've canceled your subscription and you will not be billed for it in the future.

You may also cancel the subscription through your streaming device, visit this support article on how to turn off auto-renew and cancel a subscription

We hope you'll find this information helpful. Let us know if you still have any questions.

Regards,
Reynan

[Sandrahartlet]

Still  trying  to  cancel peacock subscription  with ruku

[atc98092]

@Sandrahartlet any subscription that is made through Roku can be managed/cancelled on your Roku user web page (https://my.roku.com). If you don't see a subscription there, then it's not through Roku.

[Jhaynes]

I'm trying to cancel my max subscription I've went through 48 min of them telling me I pay Roku they cannot help I've logged on to Roku says I have no subscription 

[Jhaynes]

My number is  please help me I'm wanting to cancel Max been trying for 2 1/2 months keeps getting the back n forth from max they claim I pay Roku so nothing they can do .my email is 

[atc98092]

@Jhaynes please, edit that post with your phone number and email. It is extremely dangerous to post that information on a public forum. Click the three dots to the right of the post and select edit. 

Contest the charge with your CC company, and tell them you will not pay any charges from that biller. That will wake up whoever is billing you. If they are crooks, you'll never hear from them. If it's legit, they will contact you and try to work it out.