Account, payments & subscriptions

[petridisstephan]

I need to cancel disneyplus how do I do that

[JWS9518]

To cancel a subscription that you pay for and manage through Roku:

Go to my.roku.com/subscriptions

Sign in to your Roku account

Under Active subscriptions, select the subscription you want to cancel

Select Manage subscription and then select Turn off auto-renew

If you want to cancel a subscription that is billed by Roku but managed by the service provider, you must contact the streaming service provider directly. For example, if you want to cancel a Disney+ subscription, you must contact Disney+ directly

[RokuArjiemar · Accepted solution]

@petridisstephan,

Thank you for posting in the Roku Community!

We appreciate your reaching out regarding your Disney Plus subscription. We're here to assist you with the cancellation process and ensure your experience is as smooth as possible.

In addition to @JWS9518's post, to manage or cancel your Disney+, Hulu, or Sling TV subscription, even if you're billed through Roku, you must contact those streaming services directly. Roku processes the charge, but Disney+, Hulu, and Sling TV handle the subscription management. To help you find that information, here's a list of providers’ support websites.

Let us know if you have any other questions. We're always happy to help. 

Thanks,
Arjiemar

[CancelDisney]

I have navigated to Disney but it won't let me cancel.  I keeps popping up with options for me to select a plan, but won't let me get to my account to cancel.

[RokuRhea-V · Accepted solution]

Welcome to the Roku Community! @CancelDisney

Thanks for reaching out! 
Disney Plus is a direct subscription service. Although Roku bills it, we cannot cancel or manage the subscription. Since Disney Plus has a cancellation policy, I highly suggest contacting Disney support for assistance.
I hope this gets resolved soon.

Thanks,

The Roku Community