Account, payments & subscriptions

[Beverlydangelo9]

I was charged for bailey baseball 19.99 with insufficient fee 25.00 ans i want to cancel the app. How do I go about canceling the app

[RokuEmmanuel-D · Accepted solution]

Hi, @Beverlydangelo9,

Welcome, and thanks for reaching out here in the Roku Community!

We noticed that you wanted help removing your bank information from your Roku Account, and we are more than happy to assist you.

To remove a Payment Method to your Roku Account:

1. Go to my.roku.com on your computer or smartphone.
2. If prompted, Sign in to your Roku account.
3. Click or tap the Update button under the Payment Method section.
4. Click or tap Remove payment method at the bottom of the page.

You can take these steps to ensure that the credit card information on your Roku device is removed. 

For more detailed information on removing your Payment Method, visit this support FAQ: How do I update the payment method for my Roku account?

In addition, to help you manage your account purchases, visit this support article: How do I manage or cancel a channel subscription?

Please let us know if you have other inquiries.

All the best,
Emman

[Dennisdumire]

I have Roku TV and I had to give card info in case I watch Roku Premium channel.   Why did I get charged $ 7.99?   

[Strega2]

Does the charge say anything else? Peacock's tier with ads is $7.99 per month, for example, but there are probably other services at that price.