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billdolloff2
Reel Rookie

How I get my refund if I unsubscribe right away for a subscription a just did

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I did not subscribe to ESPN. A family member subscribed to ESPN on my TV but I got charged for it. I am asking to have the ESPN subscription cancelled. I did not sign up for it. 

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RokuKariza-D
Retired Moderator

Re: How I get my refund if I unsubscribe right away for a subscription a just did

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Hi @billdolloff2 

Thanks for the post.

For account & billing concerns, it may be more effective to get help from our Billing team. You can contact them here and then choose Accounts, payments & subscriptions. They are the best ones to help you out with that matter.


All the best,
Kariza

Kariza D.
Roku Forum Moderator

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RokuKariza-D
Retired Moderator

Re: How I get my refund if I unsubscribe right away for a subscription a just did

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Hi @billdolloff2 

Thanks for the post.

For account & billing concerns, it may be more effective to get help from our Billing team. You can contact them here and then choose Accounts, payments & subscriptions. They are the best ones to help you out with that matter.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
billdolloff2
Reel Rookie

Re: How I get my refund if I unsubscribe right away for a subscription a just did

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I had talked to the billing team earlier today. All set. Thank you!

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RokuNimfa-C
Retired Moderator

Re: How I get my refund if I unsubscribe right away for a subscription a just did

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@billdolloff2

Thanks for keeping us posted. 

It is our pleasure to hear that the matter has been resolved. We express our gratitude for your effort in reaching out to our Billing team. Please do not hesitate to reach out to us if there is any further assistance we may provide for you.


Regards,
Nimfa

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Adammike84
Newbie

Re: How I get my refund if I unsubscribe right away for a subscription a just did

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I never signed up for roku for Warner media gl816

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RokuNimfa-C
Retired Moderator

Re: How I get my refund if I unsubscribe right away for a subscription a just did

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Hi @Adammike84

Welcome to the Roku Community. 

We're sorry to hear about the unrecognized subscription on your account. Have you tried reaching out to our Billing support team? For account & billing concerns, it may be more effective to get help from our Billing team. You can contact them here: then choose 'Account, payments & subscription'. They are the best ones to help you out with that matter.

Hope to get this sorted as soon as possible. Keep us posted if you still have other concerns, and we're happy to assist you further. 


Regards,
Nimfa

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