Welcome to the Roku Community.
We're sorry to hear about the unrecognized subscription on your account. Have you tried reaching out to our Billing support team? For account & billing concerns, it may be more effective to get help from our Billing team. You can contact them here: then choose 'Account, payments & subscription'. They are the best ones to help you out with that matter.
Hope to get this sorted as soon as possible. Keep us posted if you still have other concerns, and we're happy to assist you further.